Centrelink Complaints

How to make a complaint against Centrelink

It has been reported that there were about 100,000 complaints against Centrelink in the 2008-09 financial year. That is about 1 complaint for every 65 Centrelink Customers. Or about 1 in every 2,000 Centrelink transactions.

SSAT & AAT Appeals

Data from the Social Security Appeals Tribunal annual report shows that the Commonwealth Ombudsman received a total of 7,224 approaches concerning Centrelink. Of these approaches, 20% were investigated, covering 1,733 issues.

Centrelink also responds to applications for review by the Social Security Appeals Tribunal (SSAT) and the Administrative Appeals Tribunal (AAT).

When Centerlink gets it wrong

There were 16,319 SSAT reviews, of which 29.9% (4,606) were changed in the customers favour, and 70.1% (10,780) were held to be correctly administered by Centrelink originally.

There were 2,639 AAT reviews, of which 2324 were finalised in the year, with 29% (667) were changed in the customers favour, and 71% (1,657) were held to be correctly administered by Centrelink originally.

Conclusion

Of this reversed decisions, Centrelink made errors in 33.1% of the decisions changed and incorrectly applied the law in a further 14.7%.

See: Original Article














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