Centrelink is the governments nominated agency that helps to deliver services, support and financial assistance to those in need, for Australian governmental departments, all under one roof. It distributes nearly $87 billion in social security payments on behalf of those government departments. Nearly seven million Australians use Centrelink’s services.

See: Tax Payers Association

Public suggestion schemes

These Government departments allow suggestions from the public and they claim to encourage people to contribute ideas about improvements to the department’s policies, programs and services.

Fix the System - Complain

I would suggest that if people are unhappy with Centrelinks performance. Perhaps some messages on how things could be improved should be sent to the following Australian Federal Government Departments.

Click the Links

The following links will directly connect you with the “complaints” or “suggestions” form of the relevant government department, if possible.


Complaints to Department of Families, Housing, Community Services and Indigenous Affairs

Crisis Payment
Special Benefit
Bereavement Payment
Pensioner Education

Concession & Health Care Cards
Utilities Allowance
Pharmaceutical Allowance
Telephone Allowance
Bereavement Allowance
Remote Area Allowance

Financial Information Service

Minister for Families, Housing & Community Services
Minister for the Status of Women
Minister for Social Housing and Homelessness
Parliamentary Secretary for Disabilities and Carers
Parliamentary Secretary for Community Services


Complaints to Department of Education, Employment and Workplace Relations

Early Childhood
Higher Education
Workplace Relations
Minister for Tertiary Education, Skills, Jobs and Workplace Relations
Minister for Employment Participation and Child Care
Minister for Indigenous Employment and Economic Development
Minister for School Education, Early Childhood and Youth
Parliamentary Secretary


Department of Infrastructure, Transport, Regional Development and Local Government
Minister for Infrastructure and Transport
Parliamentary Secretary


Department of Veterans' Affairs
Minister for Veterans Affairs


Department of Health and Ageing
Parliamentary Secretary
Minister for Indigenous Health
Minister for Mental Health and Ageing
Minister for Health and Ageing


Department of Agriculture, Fisheries and Forestry
Minister for Agriculture, Fisheries and Forestry
Parliamentary Secretary

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