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Generally the providers of most privitised ‘Essential Service’ Industries are required to be members of an independent dispute resolution scheme. The industry then sets up and funds an Ombudsman scheme.

A Board or Council with representatives of both industry and consumers as well as an independent Chair, is responsible for the operation of an industry-based Ombudsman. The Board or Council appoints the Ombudsman.

Government or an independent regulator may be involved by approving the scheme and ensuring that it complies with certain standards. Sometimes a Government Ombudsman is also an industry Ombudsman.

An industry-based Ombudsman typically charges each member according to the number and/or the complexity of complaints it receives about the company.

Some ‘Industry Ombudsman Schemes’ relevant for South Australia:

See: http://www.anzoa.com.au/071030_OmbudsmanservicesinAustralia.pdf

See: Australian Industry Ombudsman Schemes















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